I would like to bring to your attention the fact that as we have been loyal customers every 3 months since November 15, 2024, and brung in other customers, it’s not ok that a lack of communication is very prevalent. Pricing should not be communicated over the phone (given one price) and then changed once in store or when something has consistently happened whether by mistake or not it cannot then be changed on the spot based on how that person feels like running the shop that day (Karina or Ms.Anne). If we have been told something about pricing or styles be it verbally or in person it should be honored. I understand fairness and making ends meet but it’s not fair to a paying customer to say one thing and then do another. Since moving and having to drive over a hour to get to the shop but still choosing to come the service received today was extremely disappointing especially with us only ever speaking highly of this place and brining in business. The constant changing of employees who seem incompetent when it comes to braiding is not ok. IF and I mean IF you go the only braiders I would suggest are Kopal, Natina, and Angel if these braiders aren’t available you will be severely upset with the entire interaction and braiding process. From the chaos of not knowing who is who or who can do what to them speaking in a different language about whatever upsets them instead of communicating with the customer this place is unprofessional and you go at your own risk. Things have changed drastically since we first began coming and it’s starting to seem like a growing money pot with the constant inflating prices.